Technical Content Architect
Job Description
Who We Are
Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.
You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.
About the Role
Verkada is seeking an Technical Content Architect to own the development, delivery, and continuous improvement of technical enablement content for both our internal Solutions Engineering team and our partner ecosystem. This role sits at the intersection of presales engineering, instructional design, and partner enablement.
You will be responsible for identifying enablement gaps across internal SEs and channel partners, then building structured, scalable content to close those gaps. Your scope includes Verkada Certified Engineer (VCE) courseware, the new Presales Design Engineer certification track, technical playbooks, battle cards, and other enablement assets that accelerate time-to-competency and improve win rates.
The ideal candidate combines deep technical fluency in physical security and IT infrastructure with exceptional content creation skills and a passion for teaching. You will spend meaningful time in the field with partners and internal SEs to keep content grounded in real-world selling and design scenarios. This role reports into the SE organization and requires close collaboration with Product, Marketing, Channel, and Support.
What You'll Do
Content Strategy & Development
- Own the end-to-end lifecycle of SE and partner-facing technical enablement content: needs assessment, curriculum design, authoring, delivery, measurement, and iteration
- Develop and maintain structured learning paths for the VCE certification course, the Presales Design Engineer certification, and future technical accreditation programs
- Create
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