Technical Services Engineer, 2nd Shift

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems

Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems)

Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.

We are looking to speak to candidates who are based in Hawaii or near one of our West Coast offices for our hybrid or remote working models.

The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services

Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Citizen on US Soil In order for us to triage and assign cases, it is necessary to be able to identify available resources at any given time

For this reason the FedRamp team is composed of three separate shifts: first shift, second shift, and third shift This posting is for Second Shift, in which your working hours would be 12pm-9pm PST.

We are looking to speak to candidates who are interested in working out of our West Coast offices under our flexible or remote working models, Monday to Friday for the first 6-9 months depending on ramping speed

Once considered ramped, they will transition to a permanent Wednesday to Sunday work week to provide weekend coverage alongside other peers Saturdays and Sundays are considered fully online workdays and not an on-call shift

Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside ones normal work days or work hours (i.e. regional offsites, regional holidays, etc)

These are typically announced weeks in advance with a sign-up system that considers equitability.

Cool things you’ll do MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, its our job to help these people.

Youll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between

Youll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be Youll be an advocate for customers needs - working with our product management and developmen