Sr Finance Systems Admin (L1 Support & Admin)

We are looking for a detail-oriented and collaborative Finance Systems Administrator to join the Finance Systems team in India. This is a hands-on, service-delivery role responsible for day-to-day L1 support, user administration, and configuration changes across MongoDB's suite of Finance applications.

You will be the first point of contact for end users encountering issues or making requests across NetSuite, Coupa, Concur, Graphite, YayPay, EPM system, and associated Tax & Treasury platforms. You will triage, resolve, or escalate tickets, maintain user access, support month-end activities, and help improve operational processes over time.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Key Responsibilities

L1 Support & Ticket Management

• Own the L1 support queue for all Finance applications — triage, prioritise, resolve, or escalate tickets per defined SLAs
• Troubleshoot common functional issues: data entry errors, workflow approvals, report access, login/SSO problems, and configuration mismatches
• Document known issues and resolutions in a shared knowledge base; contribute to runbooks and FAQs to reduce recurring tickets
• Communicate timely and clearly with end users on ticket status, expected resolution, and workarounds

User Administration & Access Management

• Provision, modify, and deprovision user accounts across NetSuite, Coupa, Concur, Graphite, YayPay, and Anaplan/Pigment - set up SCIM where applicable
• Assign roles, permission sets, and approval hierarchies in line with access control policies and least-privilege principles
• Run regular access certification reviews and clean up inactive accounts
• Coordinate with HR and IT during onboarding/offboarding events to ensure timely access changes

Configuration & Admin Tasks

• Perform low-complexity system configuration: adding/updating cost centres, departments, approval workflows, expense categories, supplier records, and similar admin objects
• Support Finance teams with month-end and quarter-end tasks — running scheduled jobs, validating data loads, and confirming system readiness
• Assist in testing configuration changes or patches in sandbox environments before promoting to production
• Maintain system documentation including configuration guides, data dictionaries, and change logs

Stakeholder Coordination

• Liaise with Level 2/3 support teams and external vendors for escalated issues requiring deeper technical or functional expertise
• Participate in regular system health reviews and communicate recurring pain points to the broader product leads

Process Improvement & Compliance

• Identify patterns in the support queue and proactively flag systemic issues to reduce ticket volume
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