Lead, Strategic Initiatives, Operations and Member Experience

About the role

Within our Operations & Member Experience organization (OMX), the Strategy & Innovation Team is responsible for defining OMX’s multi-year strategy and serving as an incubation unit, identifying and proving out the next source of step-function improvement in Chime’s support experience.

As a Strategic Initiatives Lead, you will be responsible for helping to build the future of member support experiences at Chime. While many teams are focused on the here and now - you’re constantly focused on what’s next. You will be responsible for partnering with teams across product, engineering, analytics, operations and more, to advocate for Chime members, build our strategy to best support them, and make it happen..

To be successful in this role, you’ll need to be a self-starter who can look to the future and who has the strategic thinking, influence, results orientation and project management skills to make their vision a reality. This role is best fit for someone who thrives in a flat, fast-moving organization, can comfortably navigate ambiguity, aligns diverse sets of collaborators, and confidently make data-driven decisions in an ever changing environment.

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Develop and implement cross-functional strategic initiatives to create and scale world-class support experiences for our members.
• Perform analyses and conduct research to assess new opportunities and inform decision-making.
• Effectively present insights and influence outcomes with Chime executives and key collaborators (e.g., Product, Operations, Engineering, Analytics, and other cross-functional teams)
• Bring structure to ambiguous problems, including defining clear problem statements, analytical frameworks, and quantifiable metrics for measuring success
• Develop and deliver well structured and compelling narratives that drive clarity, understanding and alignment around new ideas

To thrive in this role, you have:

• 8+ years of professional experience, including delivering strategic and operational projects at top tier management consulting firms.
• A strong skill set across analytical, problem-solving and strategic thinking.
• A drive to dig into data, think from first principles, and complete complex projects and deliver tangible results.
• Ability to synthesize disparate information quickly to develop a succinct, accurate summary of the opportunity/need.
• A proven track record of leading complex projects involving multiple teams/collaborators