Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
About the People team
The People team helps Affirmers cultivate a high-performing, inclusive organization. We focus on three core areas: attracting talent aligned to our mission, enabling growth through people and team development, and retaining employees through thoughtful experiences and rewards. We develop Affirm’s people programs and systems to create a workplace where all employees can thrive and contribute meaningfully. By investing in our people, we create a long-term advantage for the business.
About the Role
Affirm is seeking an experienced and people-focused Manager to lead the day-to-day operations and evolution of our Workplace function within the broader Places & Experiences team. Based out of our San Francisco HQ office and reporting to the Senior Manager of Real Estate & Workplace, this role will focus on delivering exceptional workplace experiences that support connection, productivity, and flexibility in a remote-first environment. This leader will play a critical role in ensuring our spaces are thoughtfully operated, consistently engaging, and aligned with Affirm’s culture and ways of working.
What You’ll Do
- Own the North America workplace strategy and operating model, aligning office experience with business priorities, headcount planning, and ways of working.
- Translate company and team needs into workplace plans, including capacity, service levels, and programming across all locations.
- Make and drive decisions on workplace standards, policies, and investments, balancing employee experience, cost, and scalability.
- Establish and track key performance metrics (e.g., employee experience, utilization, vendor performance, budget adherence) and drive continuous improvement.
- Provide functional leadership across locations, ensuring consistency while adapting to local needs.
- Develop and implement workplace programs, standards, and initiatives that bring consistency, functionality, and delight to our spaces.
- Ensure offices are operated to foster collaboration, connection, and productivity for a primarily remote workforce.
- Oversee workplace policies, procedures, and service delivery to ensure operational excellence and scalability.
- Manage vendor relationships across workplace services (e.g., facilities, hospitality, office services), ensuring strong performance and cost efficiency.
- Partner cross-functionally with teams such as People, IT, and Finance to deliver holistic workplace solutions.
- Support office activations, events, and programming that strengthen culture and employee engagement.
- Contribute to workplace-related