Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
As the Senior Director of Mission Critical Support, you are a crucial executive leader within the Larger Enterprise support organization, reporting directly to the Vice President of Supportability, Escalations, Mission Critical, and Trust. You will lead a highly strategic, global team dedicated to driving a premier level of service that helps our top-tier customers be successful at achieving their strategic outcomes. You will maintain a single-minded focus on ensuring our customers receive a differentiated, world-class support experience while extracting maximum value from their Okta investment.
The ideal candidate is a seasoned, business-minded executive with a proven track record of leading mission-critical support teams, driving operational excellence, and serving as a strategic partner to the Go-To-Market (GTM) engine in a fast-paced, high-growth enterprise software company (preferably in the security space). Employing both a strategic visionary mindset and a rigorous operational approach is a must. You will play a pivotal role in helping to drive the shift of this business unit to operate as a P&L, designing a premier service experience, and acting as an executive sponsor across complex, multi-year programs and sales motions.