Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. Were all in on this mission. If you are too, lets talk.
About the role
The Customer Success Executive, SLED role will play a pivotal part in the exciting growth trajectory of Okta. Serving as a dedicated resource to our most complex SLED accounts – you will be responsible for complementing Okta’s innovations, efficiencies, and capabilities with our valued customers’ business objectives.
As a trusted advisor, you will shift customer mindsets, create demand for our solutions, and drive higher business value and executive alignment between Okta and our customers.
- The ideal candidate embodies a high-performance mindset—consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat. Supporting a complex SLED account requires an elite level of orchestration, a comprehensive understanding of complex cloud architectures, and a senior leader who can navigate constraints with urgency and an obsession for concrete outcomes.
- Strong problem-solving, crisis management, and consultative skills are necessary for navigating enterprise-wide challenges, finding innovative solutions, and winning as a team.
In this role, you will
Deliver Customer Value: Partner with customers to define desired business outcomes, focusing on maximizing value realization across the Okta platform. Cement yourself as a trusted and strategic advisor to executive sponsors, translating complex technical concepts into actionable business outcomes.
- Drive for Results: Create and implement proactive customer success plans and Strategic Business Reviews (SBRs) that outline goals, potential challenges, KPIs, and timelines to turn action into traction and accelerate growth.
- Conduct periodic health checks, and assist with business value assessments to ensure maximum return on investment.
- Identify opportunities to optimize the customer’s use of our solutions and remove any known inefficiencies in deployment. Win as a Team: Serve as the primary point of contact post-implementation, assuming overall customer adoption responsibility and acting in a critical issue management role. Forge strong multidisciplinary relationships with Sales, Support, Engineering, and Product Management to lead and coordinate customer success.