Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.
Discord's Privacy team handles the user-facing side of privacy at scale — processing complaints, supporting investigations, and preparing materials that feed into regulatory engagements. In this role, you'll work from established playbooks to manage a steady volume of incoming privacy requests, support the team's investigation workflows, and serve as an escalation point for the BPO contractors who handle initial queue triage. You'll report to our Senior Manager, Privacy and work closely with a privacy contractor and the DPO on the team's day-to-day operations.
This is a high-execution role. You don't need to be a privacy expert, but you do need to be organized, detail-oriented, and comfortable managing a consistent volume of case work — including some that supports engagements with regulators.
This is a 5-month temporary position.
What You'll Be Doing
- Handle privacy complaints submitted by users, working from established intake and response workflows.
- Support investigations into user claims by gathering relevant account information, summarizing findings, and preparing documentation for escalation to senior team members or outside counsel.
- Serve as the escalation point for BPO contractors handling initial queue triage, reviewing flagged items and determining next steps.
- Assist in preparing supporting materials for regulatory inquiries and responses to data protection authorities.
- Maintain queue tracking and case documentation so the broader team has clear visibility into status and volume.
- Flag patterns or emerging issues to the Senior Privacy Analyst for review.
What You Should Have
- 1.5+ years of experience in trust and safety, legal response, privacy operations, or a similar high-volume case-handling role.
- Strong ability to follow established playbooks and apply consistent judgment across a high volume of similar requests.
- Clear, concise written communication — your escalations should give the person receiving them exactly what they need, no more.
- Comfort working independently on well-defined workflows while knowing when to flag something that needs a second set of eyes.
- Strong attention to detail and written communication skills.
- Strong ability to handle sensitive user data and complaints in a professional and discreet manner.
Bonus Points