Sales Counselor

This full-time Sales Counselor position is with Franciscan Ministries at an Independent Living and Assisted Living community in Lindenhurst, IL. The role operates on a Monday through Friday schedule from 8:30 AM to 5:00 PM and carries a pay range of $24.00 to $29.00 per hour. The position focuses on lead management, occupancy goals, and marketing support within a senior living setting.

Responsibilities

• Partner with the Director of Sales and Marketing to execute the Marketing Action Plan.
• Plan and carry out special events that generate leads and prospects.
• Prepare comparative analyses of competing senior living communities.
• Build industry relationships to stay informed on market trends.
• Coordinate with all community departments to support customer service and public relations objectives.
• Handle inquiries and leads promptly, apply sales strategies, and keep detailed records.
• Create and follow up on prospect contact plans to advance the sales process.
• Maintain accurate prospect, lead, and referral source files and complete required paperwork.
• Enter all sales activity into the CRM system and track prospects through each stage.
• Manage assigned prospects from first contact through final decision, including objection handling and sales planning.
• Conduct discovery with prospects, identify decision makers and obstacles, set timelines, and build individualized sales plans.
• Meet established weekly sales and marketing productivity standards.
• Support new residents during the transition period after move-in.
• Prepare all closing and move-in documentation, contracts, and related policies.
• Notify the Executive Director and management team of completed sales and upcoming move-in dates.
• Address inquiries, complaints, and comments within required timeframes.
• Perform additional duties as assigned and follow all updated policies and procedures.

Requirements

• Bachelor’s degree, preferably in marketing, sales, or a related business field.
• Minimum three years of sales experience, with senior living industry experience preferred.
• Proficiency with CRM systems for documenting sales activity and tracking prospects.