Community Liaison

The Community Liaison role at HarmonyCares supports a national home-based primary care practice operating through its family of companies that include medical group, home health, and hospice services. This position is based in Middleburg Heights, Ohio, and focuses on local market outreach to facilities, referral partners, and eligible patients who face access barriers to in-home care. The role involves both in-person and virtual engagement across an assigned territory.

Responsibilities

• Conduct market analysis and competitive landscape reviews to differentiate services to external referral partners
• Educate community partners on the mission to deliver high-quality personalized healthcare in the home for patients with difficult care access
• Meet or exceed targets for in-person and virtual meetings with key decision makers
• Explain eligibility criteria and enrollment processes for company programs
• Facilitate benefit enrollment and related processes when requested
• Track outreach performance in the CRM system against regional budget targets
• Schedule and conduct face-to-face or phone discussions with patients, caregivers, or legal representatives to review program eligibility
• Provide information on accountable care organization alignment or other CMS alternative payment models and collect Voluntary Alignment Forms from interested patients or representatives
• Respond to inbound calls from patients, families, and facility staff regarding local business units
• Triage patient concerns about care needs, scheduling, and billing to the appropriate internal department
• Document outreach calls and meetings with external sources
• Follow all company policies, procedures, and applicable laws related to marketing, referral interactions, beneficiary notifications, and patient outreach
• Comply with HIPAA privacy and security guidelines
• Maintain communication with sales leaders and local business unit leadership
• Perform additional duties as assigned

Requirements

• Bachelor’s degree or 4+ years of B2B sales experience
• 2+ years of healthcare industry sales or marketing experience
• Valid driver’s license and good driving record
• Proficiency with Microsoft Office applications including Word, Excel, and Outlook
• Ability to travel within the assigned territory and attend required sales meetings

Benefits

• Health, dental, vision, disability, and life insurance
• 401K retirement plan with company match
• Tuition, professional license, and certification reimbursement
• Paid time off, holidays, and volunteer time
• Paid orientation and training