Concierge

This Concierge position is located at Belmont Village Senior Living in Aliso Viejo, California. The role operates on a part-time schedule of Friday and Saturday, 7:30am-3:45pm, at a luxury senior living community. The Concierge serves as the first point of contact for residents, families, vendors, and guests while handling administrative and access-control tasks.

Responsibilities

• Greet residents, visitors, and staff
• Manage and direct incoming calls on a multi-line phone system
• Address inquiries and requests promptly while maintaining confidentiality
• Log and coordinate package distribution
• Coordinate with departments to support communication
• Monitor community access through kiosk sign-in and respond to emergencies per company policy
• Schedule resident transportation, coordinate trips, manage event and guest meal reservations, and assist with event setup
• Record maintenance work order requests in an electronic system
• Maintain an organized workspace

Requirements

• High School diploma or equivalent
• Proven experience operating a multi-line phone system
• Proficiency with MS Office applications
• Ability to communicate clearly in verbal and written English
• Proven administrative and organizational skills

Benefits

• Career growth and training programs
• BV Cares employee support program for severe hardships
• Exclusive retailer and brand discounts
• Complimentary continuing education courses
• Employee milestone and achievement celebrations
• Referral bonus opportunities
• Medical, dental, vision, mental health, and prescription benefits (full-time employees)
• Paid Time Off
• 401(k) with employer match
• Short-term disability, long-term disability, and life insurance (full-time employees)