Senior Specialist, Luxe

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

As a senior member of our team, you will play a pivotal role in providing guidance and assistance to our Operation Specialists, ensuring they have the resources and knowledge they need to excel in their roles. Your expertise will be instrumental in resolving complex queries, offering insights, and mentoring junior team members as they navigate their responsibilities.

Additionally, you will have the opportunity to take on challenging stretch assignments that push your skills to new heights and contribute to your professional growth. By actively driving process improvement initiatives, you'll have a direct impact on enhancing efficiency and effectiveness within our operations. Your leadership in queue management for the entire pod will be instrumental in ensuring smooth operations and timely resolution of issues.

The Difference You Will Make:

• Strategic Guidance and Support: Provide mentorship and assistance to Operation Specialists, enhancing the quality of service delivery and promoting professional development.
• Process Optimization: Utilize your expertise to identify opportunities for improvement in workflows and operations, driving efficiency and productivity gains.
• Proactive Problem-solving: Take a proactive approach to problem-solving, addressing issues promptly and implementing innovative solutions to enhance operational effectiveness.

A Typical Day:

Luxe Onboarding & Visual Vetting:

• Along with having in-depth understanding of Luxe workflows, the incumbent will also be required to perform the following additional tasks
• Work closely with leads to assign daily work, monitoring queues in upwork and host/guest support cases
• Lead the onboarding of new properties into the Luxe category, ensuring they align with brand, design, and experience criteria.
• Conduct interviews with Home Consultants and complete their onboarding process to ensure alignment with Luxe standards and expectations.
• Unblock onboarding-related challenges by closely collaborating with Market Managers and other cros