Specialist, Premium Support (French/English)

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe

Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

This is a remote role based in Ireland Candidates must have the right to work in Ireland by the start date Relocation support is available for candidates moving from other countries

You must be fluent in both English and French as you will be supporting cases in both languages , with advanced proficiency in spoken and written communication in both languages

The Community You Will Join:

We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Specialist, Premium Support The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service in both English and French, spoken and written

This is a full time position based in Ireland.

The Difference You Will Make

The CS Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders As a CS Specialist, Premium Support, you will be responsible for providing end-to-end support to key members of our community, including but not limited to the Luxury segment

You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way CS Specialist, Premium Support needs strong communication skills in English and French, problem-solving abilities, and customer service expertise

They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilitie