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Process Risk and Compliance Operations Manager

Airbnb
Airbnb
United States
Jun 15, 2026
Salary not listed

Job Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

  • The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.

The Difference You Will Make:

  • In this role you will own the strategic design and continuous evolution of risk frameworks, the risk registry, and executive risk narratives for Community Support — translating investigative findings, AI/ML model outputs, operational signals, and emerging threats into decisions and actions that protect Airbnb.
  • A defining element of this role is your close partnership with the Insider Threat program. Together, you will form a complementary unit: you will ensure that investigative outcomes are contextualized within the broader risk ecosystem — informing risk appetite decisions, shaping detection strategy, and driving remediation accountability. You will co-own escalation frameworks, jointly challenge detection model effectiveness, and ensure that the feedback loop between investigations, risk governance, and AI-driven detection is robust and continuously improving.
  • Beyond analysis and governance design, you will serve as the program manager for systemic root cause resolution — ensuring that when investigations, incidents, or risk assessments reveal structural vulnerabilities, those root causes do not languish in a findings log but are tracked, assigned, resourced, and driven to completion across the organization. This requires the discipline of program management combined with the authority and influence to hold cross-functional teams accountable for closing gaps.
  • Critically, as Airbnb accelerates its use of AI and automation across operations, you will serve as a risk steward for AI systems that touch Community Support — leading governance and discussions of the implications of deplo

Airbnb on Oh My Job

352 open positions right now, including 8 in California. Average salary across all roles: $156–$193.

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Where Operations Manager jobs are hiring right now

Based on active listings in our database, by state. Hover a state for its exact count.
Operations Manager job openings by US stateChoropleth map of Operations Manager job openings across US states, based on active listings in our database. California has the most open positions (3,272), while Wyoming has the fewest among states with active listings (17).
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Operations Manager open positions by state
StateOpen positions
California3,272
Texas2,277
New York1,816
Florida1,373
Illinois1,095
Virginia929
Pennsylvania910
Georgia736
Massachusetts694
Ohio659
North Carolina629
Michigan608
New Jersey556
Colorado498
Indiana498
Missouri475
Washington475
Tennessee426
Maryland410
Arizona369
Wisconsin344
Minnesota341
Oregon341
South Carolina333
Nevada266
Alaska258
Connecticut228
Oklahoma221
Kansas219
Utah213
Iowa209
Kentucky171
Alabama170
Mississippi155
Montana135
Arkansas134
Nebraska114
Louisiana86
Delaware85
New Hampshire79
Idaho77
West Virginia68
New Mexico50
Vermont48
North Dakota46
Rhode Island39
South Dakota39
Maine36
Hawaii34
Wyoming17

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