Business Analyst

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

The Customer First Team

We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers. Join our team! We’re building a world where Identity belongs to you.

Role Summary

The Business Analyst (BA) is a central figure on the Okta Professional Services team. Your mission is to serve as the bridge between customer business objectives and technical implementation, driving high-impact outcomes for Okta Identity and Access Management (IAM) deployments. You will own the requirements lifecycle—from initial discovery and stakeholder alignment to functional design and solution integrity—ensuring that the final delivery is secure, scalable, and aligned with the customer's strategic needs.

Key Responsibilities

• Discovery & Requirements Facilitation: Facilitate stakeholder workshops brainstorming sessions to uncover requirements, map current-state IAM processes, and identify dependencies and pain points across IT, security, and product teams.
• Documentation & Solution Design: Translate business needs into detailed functional and non-functional requirements. Produce clear business process flows and solution design diagrams to visualize the "how" and "why" behind the technical configuration.
• Traceability & Solution Integrity: Own the requirements traceability matrix to ensure alignment between business goals and technical outcomes. Validate that all functional requirements are successfully met through testing and acceptance criteria.
• Lifecycle Partnership: Partner with technical architects and consultants to translate requirements into actionable technical specifications. Provide functional oversight during the build phase to clarify business needs, resolve variances, and advise QA on defining robust acceptance criteria.
• Transition & Hand-off: Partner with project leadership to execute change management plans, create user training d