Account Manager, Strategic Healthcare Partnerships

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft Healthcare & Community Access is redefining how risk-bearing provider organizations, health plans, and community organizations think about transportation. We partner with healthcare organizations to solve real access challenges — connecting patients, employees, and communities to the care and resources they need. Our work is meaningful, fast-moving, and high-impact.

We're looking for a driven, proactive, and curious Account Manager to join our Strategic Partnerships team. You'll manage and grow a portfolio of key healthcare partners, serve as a trusted advisor, and play a central role in expanding Lyft's footprint in one of the most important sectors we serve.

Responsibilities:

• Own relationships across a portfolio of strategic healthcare partners and Home & Community Based Services (HCBS) partners, serving as their primary point of contact and trusted advisor
• Drive quarterly revenue goals by expanding existing partnerships and identifying new business opportunities within identified segments
• Partner with engineering and product teams to guide technical integrations, ensuring partners are set up for success and fully leveraging Lyft's API platform capabilities
• Develop a deep understanding of each partner's business, goals, and challenges — using data to uncover opportunities for growth and operational improvement
• Build expertise in healthcare transportation to anticipate partner needs and add strategic value beyond day-to-day account management
• Collaborate cross-functionally with teams across strategy, product, marketing, and legal to deliver for your partners
• Lead change management efforts and proactively identify ways to improve processes and drive efficiency
• Maintain accurate forecasts and pipeline management in Salesforce CRM

Experience:

• 4+ years of experience in account management, business development, management consulting, or a related field
• A proven track record of exceeding revenue targets in a quota-carrying role
• Healthcare industry knowledge, including familiarity with payers, providers, value-based care, and HCBS models
• Strong analytical skills — comfortable pulling, interpreting, and presenting data to support partner decisions
• Excellent communication skills across written, verbal, and presentation formats
• A collaborative, team-first mindset with the ability to build relationships across a wide range of stakeholders from business executives to day-to-day operators
• Self-starter mentality with strong organizational and project management skills
• Professionalism and grace under pressure, especially in complex or ambiguous situations