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Associate Program Manager, Technical Operations

Lyft
Lyft
Toronto, Canada
Jul 7, 2026
Salary not listed

Job Description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Tech Ops team sits at the intersection of data and ground-level operations. We tackle some of Lyft's most complex operational challenges — managing the products, services, and compliance workflows that shape the airport experience for drivers, riders, and partners. Our work spans dispatch configuration, regulatory compliance, and cross-functional communications, with our decisions directly affecting driver livelihoods, rider experience, and Lyft's relationships with airport authorities and regulators.

As an Associate Program Manager, you'll own execution of projects and components within larger programs, developing deep subject matter expertise in airport operations and driver products. You'll work alongside senior managers and cross-functional partners in Engineering, Product, and Business Development — executing with high quality, flagging issues proactively, and continuously improving the processes you own.

Responsibilities

  • Airport Products & Driver Experience
    • Execute and maintain airport product configurations (dispatch, queuing, blackouts, rematch) in coordination with senior team members and Engineering partners, following established playbooks and documenting changes
    • Support rider-facing product setups including Rider Wayfinding, Static ETA Banners, Reassurance Banners, and Airlines-Terminals configurations
    • Participate in new feature launches and configuration rollouts, supporting QA testing in staging environments and flagging post-launch issues
    • Monitor program performance using existing dashboards and analytics tools; surface trends and escalate anomalies with appropriate context
    • Support Ground Truth Surveys and Client Feedback reviews, identifying and documenting operational issues and improvement opportunities
  • Compliance & Regulatory
    • Execute compliance workflows including XL mode revoking, Queue Education communications, and Placards/Emblems processes following documented SOPs
    • Maintain geofence configurations using tools like Geofence Reporter and Geohashes, with oversight from senior team members
    • Support periodic audits and documentation, escalating issues and ensuring accurate records across assigned program areas
  • Program Execution & Process Improvement
    • Own execution of assigned projects and workstreams end-to-end, with clear oversight and guidance from senior managers
    • Identify opportunities to improve and automate repetitive processes, documenting improvements for team use
    • Serve as the go-to troubleshooter for your subject area — independently diagnosing issues and escalating with relevant context when needed
    • Provide status updates t

Lyft on Oh My Job

242 open positions right now, including 36 in California.

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Where Operations Manager jobs are hiring right now

Based on active listings in our database, by state. Hover a state for its exact count.
Operations Manager job openings by US stateChoropleth map of Operations Manager job openings across US states, based on active listings in our database. California has the most open positions (1,265), while Wyoming has the fewest among states with active listings (17).
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Operations Manager open positions by state
StateOpen positions
California1,265
Texas1,022
New York682
Florida618
Illinois408
Ohio356
Georgia354
Virginia350
Pennsylvania337
Massachusetts296
North Carolina295
New Jersey267
Washington252
Michigan250
Indiana222
Colorado187
Wisconsin183
Arizona178
Tennessee177
South Carolina161
Maryland159
Minnesota153
Missouri152
Alabama104
Kansas103
Connecticut96
Oregon93
Oklahoma92
Kentucky91
Nevada89
Arkansas88
Iowa84
Utah78
Louisiana71
Alaska68
Mississippi55
Nebraska54
New Mexico48
Montana43
Idaho39
Rhode Island37
New Hampshire35
Maine28
North Dakota27
South Dakota26
Vermont23
Delaware23
Hawaii20
West Virginia19
Wyoming17

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