Oh My JobFind Jobs
Company
  • About Us
  • Blog
  • Contact
Tools
  • Paycheck Calculator
Legal
  • Terms of Service
  • Privacy Policy
  • California Privacy Rights
For Employers
Post a Job

Associate Program Manager, Technical Operations

Lyft
Lyft
Toronto, Canada
Jul 7, 2026
Salary not listed

Job Description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Tech Ops team sits at the intersection of data and ground-level operations. We tackle some of Lyft's most complex operational challenges — managing the products, services, and compliance workflows that shape the airport experience for drivers, riders, and partners. Our work spans dispatch configuration, regulatory compliance, and cross-functional communications, with our decisions directly affecting driver livelihoods, rider experience, and Lyft's relationships with airport authorities and regulators.

As an Associate Program Manager, you'll own execution of projects and components within larger programs, developing deep subject matter expertise in airport operations and driver products. You'll work alongside senior managers and cross-functional partners in Engineering, Product, and Business Development — executing with high quality, flagging issues proactively, and continuously improving the processes you own.

Responsibilities

  • Airport Products & Driver Experience
    • Execute and maintain airport product configurations (dispatch, queuing, blackouts, rematch) in coordination with senior team members and Engineering partners, following established playbooks and documenting changes
    • Support rider-facing product setups including Rider Wayfinding, Static ETA Banners, Reassurance Banners, and Airlines-Terminals configurations
    • Participate in new feature launches and configuration rollouts, supporting QA testing in staging environments and flagging post-launch issues
    • Monitor program performance using existing dashboards and analytics tools; surface trends and escalate anomalies with appropriate context
    • Support Ground Truth Surveys and Client Feedback reviews, identifying and documenting operational issues and improvement opportunities
  • Compliance & Regulatory
    • Execute compliance workflows including XL mode revoking, Queue Education communications, and Placards/Emblems processes following documented SOPs
    • Maintain geofence configurations using tools like Geofence Reporter and Geohashes, with oversight from senior team members
    • Support periodic audits and documentation, escalating issues and ensuring accurate records across assigned program areas
  • Program Execution & Process Improvement
    • Own execution of assigned projects and workstreams end-to-end, with clear oversight and guidance from senior managers
    • Identify opportunities to improve and automate repetitive processes, documenting improvements for team use
    • Serve as the go-to troubleshooter for your subject area — independently diagnosing issues and escalating with relevant context when needed
    • Provide status updates t

Lyft on Oh My Job

247 open positions right now, including 48 in California.

Apply now
Share:

Where Operations Manager jobs are hiring right now

Based on active listings in our database, by state. Hover a state for its exact count.
Operations Manager job openings by US stateChoropleth map of Operations Manager job openings across US states, based on active listings in our database. California has the most open positions (3,271), while Wyoming has the fewest among states with active listings (17).
NoneLowMediumHighVery high
Operations Manager open positions by state
StateOpen positions
California3,271
Texas2,277
New York1,815
Florida1,373
Illinois1,094
Virginia929
Pennsylvania910
Georgia736
Massachusetts694
Ohio659
North Carolina629
Michigan608
New Jersey556
Colorado498
Indiana498
Missouri475
Washington475
Tennessee426
Maryland409
Arizona369
Wisconsin344
Minnesota341
Oregon341
South Carolina333
Nevada266
Alaska258
Connecticut228
Oklahoma221
Kansas218
Utah213
Iowa209
Kentucky171
Alabama170
Mississippi155
Montana135
Arkansas134
Nebraska114
Louisiana86
Delaware85
New Hampshire79
Idaho77
West Virginia68
New Mexico50
Vermont48
North Dakota46
Rhode Island39
South Dakota39
Maine36
Hawaii34
Wyoming17

Similar positions:

  • GitLab

    Engineering Manager, Dedicated Integrations

    GitLab • Remote, United Kingdom

    about 8 hours ago
  • Databricks

    Staff Employee Relations Manager, APAC

    Databricks • Singapore

    about 8 hours ago
  • Verkada

    Field Marketing Manager - France

    Verkada • Remote

    about 9 hours ago
  • Affirm

    Senior Product Manager, 1: Many Merchant Growth

    Affirm • Remote Canada

    about 12 hours ago