Senior Data Scientist, Membership

About the role

In this role

you will define how Chime measures membership value and the drivers of direct-deposit retention — and lead the strategic analyses that shape decisions made by senior leaders across the company

Chimes Membership XFN owns end-to-end DD retention by making membership more valuable, more flexible, and more resilient across the member lifecycle, spanning tiering and eligibility, benefits and value realization, tier transitions, retention/resurrection, and resilience experiences that support members through transitions like job loss

Youll set the agenda for understanding how members experience and realize value from their membership, whats working and what isnt, and what those signals mean for Chimes product and business — framing the questions others arent yet asking

By driving deep dive analysis on the trends you uncover in Chimes data, youll not only explain why retention and value-realization metrics move but shape the strategy your partners pursue in response

This is a role where youll think holistically about the member lifecycle, operate as a strategic partner to leaders across the company, and still be in the data to discover the story behind the metrics.

The base salary offered for this role and level of experience will begin at $133,000 and up to $185,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role

, you can expect to

Define and own the measurement framework for Chimes membership metrics — the definitions, methodology, and read-outs that other analytics teams and stakeholders across Product, Engineering, Design, Marketing/LCM, Risk, and Research rely on as the source of truth, with DD Retention as the north star and membership value realization, retention, and tier-related outcomes as supporting metrics

Set the strategy for how Chime understands membership tiering and eligibility, benefit value realization, tier transitions, and resilience experiences Unlike anyone else, you will anticipate changes in how members move through the lifecycle, build the understanding fo