Email Security Architecture Manager

About the Role

As Manager of Email Security Architecture at Doppel, you will lead a team of Email Security Architects responsible for customer onboarding, detection tuning, threat investigation, and strategic guidance. This cross-functional leadership position bridges security operations, customer success, solutions architecture, product, and engineering—defining how customers deploy and operationalize Doppel's email security platform while serving as a critical feedback loop between field operations and product development.

Responsibilities

Team Leadership & Operations

• Build, mentor, and lead a team of Email Security Architects
• Establish operational processes, performance standards, and best practices across the team
• Develop onboarding, enablement, and career development programs
• Manage team capacity, escalations, and customer coverage models
• Drive operational metrics around customer adoption, time-to-value, remediation outcomes, and customer satisfaction
• Build a high-performance culture focused on customer outcomes, operational excellence, and continuous improvement

Customer Security Leadership

• Serve as an executive escalation point for strategic customers
• Guide customers through email security deployments and operationalization
• Help customers improve their defenses against phishing, business email compromise (BEC), impersonation, account takeover, and other social engineering threats
• Lead security reviews, threat discussions, and executive-level customer presentations
• Partner with customer security, messaging, and IT teams to integrate Doppel into existing workflows
• Act as a trusted advisor to security leaders responsible for protecting their organizations from email-borne threats

Threat Operations & Response

• Oversee investigations involving phishing campaigns, impersonation attacks, malicious infrastructure, and emerging threat activity
• Help define operational playbooks for investigation, remediation, and disruption
• Partner with internal enforcement and takedown teams to connect inbox threats with broader attacker infrastructure and disruption opportunities
• Drive continuous improvement of detection, investigation, and response workflows
• Help operationalize the connection between inbox threats and Doppel's broader threat intelligence and disruption capabilities

Product & Engineering Partnership

• Act as the primary voice of customers and frontline operations for the Email Security product team
• Identify detection gaps, workflow friction, automation opportunities, and platform enhancements
• Partner closely with Product Management and Engineering to influence roadmap priorities
• Help define scalable operational models that leverage automation and agentic workflows
• Participate in new product launches, enablement initiatives, and customer-facing feature rollouts
• Translate customer feedback and operational learnings into actionable product recommendations

Strategic Growth

• Support sales and go-to-market teams during strategic evaluations, proof-of-value engagements, and customer expansions
• Help develop technical positioning, customer success stories, and operational best practices
• Contribute to the evolution of Doppel's Email Security offering as the business scales
• Partner across Sales, Customer Success, Product, and Engineering to ensure successful customer outcomes and long-term growth

Requirements

Preferred Qualifications

• Experience with email security platforms such as Proofpoint, Abnormal, Material Security, Mimecast, Microsoft Defender for Office 365, or similar technologies
• Experience in security operations, threat intelligence, digital risk protection, or incident response environments
• Familiarity with automated remediation, enforcement workflows, and security automation platforms
• Experience working in fast-paced startup or high-growth technology environments
• Background supporting enterprise and Fortune 1000 customers
• Experience building customer-facing security programs or technical services organizations

Benefits

Within your first year, you will build and scale an Email Security Architecture team, establish operational excellence frameworks across onboarding, investigations, and customer engagement, improve customer adoption and measurable security outcomes, create strong cross-functional partnerships with Product, Engineering, Sales, and Customer Success, and help shape the future of Doppel's Email Security platform through direct customer insight and operational expertise.