Solutions Engineer

About the Role

As a Solutions Engineer at Gen Digital, you'll serve as the technical bridge between Sales, Product, Partner Success, and Marketing teams. You'll engage directly with financial institutions, fintechs, and publishers to demonstrate Digital Marketplace Infrastructure solutions, conduct discovery meetings, and guide clients through technical implementation and onboarding.

Responsibilities

• Collaborate across Sales, Partner Success, Product, and Marketing to support go-to-market initiatives for financial technology products.
• Travel regularly to meet with prospects and partners, delivering technical value during pitch meetings and business reviews.
• Conduct discovery sessions with Sales and prospects to understand requirements and design aligned technical solutions.
• Lead product demonstrations and presentations for prospective clients, highlighting technical features and business benefits.
• Support technical onboarding through account planning, customized specifications, and on-site enablement sessions.
• Serve as technical expert during sales meetings, answering client questions and mapping product capabilities to specific needs.
• Personalize demos to showcase value propositions tailored to each prospective partner.
• Partner with product development teams to relay customer requirements and feedback for feature enhancements.
• Develop internal and external technical documentation, including best practices, integration guides, and product specifications.
• Create marketing materials and technical resources for new GTM initiatives in collaboration with the Marketing team.
• Train Sales teams on product functionality, technical specifications, and competitive positioning.
• Monitor industry trends, competitor offerings, and emerging technologies; attend conferences as needed.

Requirements

• Minimum 7 years of experience in sales engineering, technical account management, or related roles, ideally with financial institutions, enterprise technology, or consulting firms.
• Ability to travel regularly for partner visits and in-person customer engagement.
• Proficiency presenting technical concepts to both technical and non-technical audiences.
• Demonstrated experience creating and conducting product demonstrations and leading technical discussions with clients.
• Strong ability to understand customer requirements and translate them into viable technical solutions.
• Excellent communication and interpersonal skills with proven ability to build client and stakeholder relationships.
• Strong technical project management skills to guide sales and onboarding processes across partners and end clients.
• Detail-oriented with strong problem-solving abilities and capacity to thrive in fast-paced environments.

Benefits

Gen Digital offers flexible working options, competitive compensation, comprehensive benefits, and well-being programs. You'll have access to tools and support to excel and grow your career while working with a team dedicated to consumer cybersecurity, identity protection, and financial wellness.