Solutions Support Engineer - West

Join Wiz's global support team as a Solutions Support Engineer serving customers across cloud security platforms. You'll troubleshoot technical issues, debug customer problems, and design automation solutions that scale our support operations while working in a remote US role covering the West region.

About the Role

As a Solutions Support Engineer, you'll provide technical support for the Wiz cloud security platform. Your work combines hands-on troubleshooting, networking expertise, system administration, and coding to resolve customer issues and build scalable solutions.

Responsibilities

• Own and troubleshoot customer technical issues end-to-end, using best practices in debugging, collaboration, and cross-team transparency
• Diagnose and resolve problems within the Wiz platform through systematic troubleshooting and technical analysis
• Identify cases requiring technical or strategic escalation and route appropriately
• Create and manage incident requests to product and engineering teams
• Design and implement automation solutions to scale support operations
• Participate in on-call rotation for after-hours, weekend, and holiday support coverage

Requirements

• Availability to work 9 AM–6 PM PST
• 5+ years of hands-on technical experience in customer support, technical support, system administration, or related customer-facing role
• 2+ years working with cloud technologies (AWS, Azure, or GCP)
• 1+ years designing, deploying, and managing production Kubernetes clusters and custom applications
• Experience reading and debugging code in Java, Python, Shell, JavaScript, or JSON
• Proficiency with command-line tools and Linux environments
• Must meet EAR Part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States
• Legal right to work in the US without visa sponsorship

Nice to Have

• DevOps technology experience
• Familiarity with REST APIs or GraphQL
• Knowledge of web technologies (HTTP, HTML, DNS)
• Understanding of networking fundamentals (TCP/IP, routing, VPNs, VLANs, peering, load balancing)
• Understanding of relational databases

Benefits

Base salary range: $108,000–$148,500 USD. Compensation includes base salary, bonus, equity, and benefits. Individual pay is determined by work location, job-related skills, experience, and relevant education or training. Learn more about Google benefits.