Patient Registration Rep, Part time, Evening Shift

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Job Description

Summary: This position begins the Revenue Cycle process by collecting accurate demographic and financial information to produce a clean claim necessary to receive timely reimbursement. In addition, this position provides exceptional customer service during encounters with patients, families, visitors and Ohio Health Physicians and Associates.

Responsibilities

And Duties: Accurately identifies patient in the EMR system Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, face to face and/or bedside location) to complete registration all while maintaining patient confid entiality

Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates Performs registration functions in any of the Patient Access areas

Uses critical thinking skills to make decisions, resolve issues, or escalate concerns when they arise Uses various computer programs to enter and retrieve information

Verifies insurance eligibility using online eligibility system, payer websites or by phone call Secures and tracks insurance authorizations and processes BWC patients

Transcribes ancillary orders Schedules outpatients Generates, prints, and provides patient estimates utilizing price estimator products Collects patient's Out of Pocket expenses and past balances to meet individual and department goals Attempts to collect residual balances from previous visits Answers questions or concerns regarding insurance residuals and self pay accounts Uses knowledge of CPT codes to accurately select codes from clinical descriptions Generates appropriate regulatory documents and obtains consent signatures. identifies and/or determines patient Out of Network acceptance into the organization Reviews insurance information and speaks to patients regarding available financial aid Explains billing procedures, hospital policies and provides appropriate literature and documentation Scans required documents used for claim submission into patient's medical record Escorts or transports patients in a safe and efficient manner to and from various destinations

Assists clinical staff in administrative duties as needed Complies with policies and procedures that are unique to each access area Assists with training new associates

Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas Goes to the Nursing Units to register or obtain consents Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations

Makes reminder phone calls to patients Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts Maintains patient logs for statistical purposes Reviews insurance information and determines need for referrals and/or financial counseling

Educates patients on MyChart, including activation As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time Minimum Qualifications: High School or GED (Required) Additional Job Description: Excellent communication, organization, and customer service skills, basic computer skills

One to two years previous Experience in a medical office setting Work Shift: Variable Scheduled Weekly Hours : 24 Department Main Registration Join us! . .. if you believe that learning is a life-long process

OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.

Equal employment

is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment