Client Success Lead

Affirm is seeking a Client Success Lead to manage merchant partnerships and drive revenue expansion for its buy-now-pay-later platform. Based remotely in the US, you'll serve as the primary post-sale contact for existing merchant accounts, overseeing relationship health, contract management, and cross-functional initiatives that maximize value for both Affirm and its partners.

Responsibilities

• Manage a portfolio of merchant accounts across multiple industries, building and maintaining long-term strategic partnerships
• Lead contract renewals, pricing updates, and expansion negotiations with merchant partners
• Develop and execute proactive client management strategies to drive incremental gross merchandise value (GMV) and revenue growth
• Analyze merchant performance data and recommend programs to increase product adoption and optimize financing offerings
• Monitor and maintain merchant relationship health, ensuring both parties extract maximum value from the partnership
• Coordinate cross-functional teams across Analytics, Credit, Technical, Marketing, and Product to enhance the Affirm offering and resolve merchant needs

Requirements

• 5+ years of B2B client-facing experience, preferably in high-tech environments
• Demonstrated experience negotiating and closing commercial contracts, including RFPs and renewals
• Proficiency with customer relationship management (CRM) platforms and relevant business tools
• Ability to work independently and manage multiple concurrent client accounts