Director, Accounts Management

Affirm is seeking a Director of Accounts Management to lead strategy and team execution across a portfolio of large, complex merchant partnerships. Based remotely across the US, this leadership role focuses on building long-term relationships, driving portfolio performance in retention and growth, and serving as a strategic partner to executive stakeholders at key merchant accounts.

Responsibilities

• Set vision and strategy for Account Management across a portfolio of large, complex merchant partners, aligning team priorities to company and commercial goals.
• Lead and develop a high-performing team, driving accountability, strategic alignment, and scalable execution across the merchant portfolio.
• Drive portfolio performance metrics including retention, growth, product adoption, operational health, and long-term partnership value.
• Build and maintain trusted relationships with executive stakeholders at strategic merchants, serving as senior strategic partner on complex decisions, escalations, and operational execution.
• Navigate complex and ambiguous business challenges while balancing merchant needs, operational realities, and Affirm's long-term strategic priorities.
• Influence broader commercial strategy and organizational priorities through insights gathered from merchant partnerships, portfolio trends, and market dynamics.
• Establish scalable operating models, business rhythms, and performance frameworks to improve organizational effectiveness and customer outcomes.
• Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale.

Requirements

• 12+ years of experience in account management, commercial leadership, or related client-facing business leadership roles.
• Demonstrated experience leading and developing high-performing teams in complex, multi-stakeholder environments.
• Proven track record building and scaling merchant or client partnership programs, with measurable results in retention and revenue growth.
• Experience navigating cross-functional organizations and influencing outcomes across multiple teams and departments.