Key Account Manager (Large Enterprise)

Affirm is seeking a Key Account Manager to own and grow relationships with Canada's largest merchants. Based remotely, you'll manage strategic partnerships across eCommerce, in-store, and digital channels, developing multi-year roadmaps and orchestrating cross-functional teams to drive revenue growth and partner success.

Responsibilities

• Own and lead Affirm's largest Canadian merchant relationships, driving growth and long-term strategic vision across multiple business units
• Define joint priorities and strategic roadmaps aligned with Affirm's broader goals; influence senior stakeholders on both sides
• Develop comprehensive account plans and execute multi-year growth strategies spanning product integrations, co-marketing initiatives, and market expansions
• Lead commercial negotiations on contracts, pricing, renewals, and expansion opportunities
• Analyze partner performance data and recommend programs to increase adoption, improve key metrics, and expand into new use cases
• Coordinate execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal teams to deliver partner initiatives and business outcomes
• Monitor customer health metrics to ensure satisfaction, retention, and consistent business performance

Requirements

• 7+ years of B2B client-facing experience, preferably in technology or fintech environments
• Demonstrated success managing large enterprise or strategic accounts
• Experience developing and executing account strategy and multi-year roadmaps
• Track record of driving commercial negotiations and closing expansion deals
• Ability to influence and align stakeholders across organizational boundaries
• Experience with cross-functional project coordination and execution

Benefits

• Remote position based in Canada