Director, Platform Accounts Management

Affirm is seeking a Director, Platform Accounts Management to lead strategy and execution across a portfolio of platform partnerships. This remote role requires building and managing a team responsible for merchant retention, expansion, and product adoption while driving revenue growth and operational health across the partnership portfolio.

Responsibilities

• Develop and execute account management strategy for a diverse portfolio of platform partners, aligning team priorities with company and commercial objectives
• Lead, hire, and develop a team of account managers, establishing clear accountability, performance metrics, and scalable execution frameworks
• Manage portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value
• Build and maintain executive-level relationships with strategic partners, serving as primary escalation point for complex business issues and operational decisions
• Drive portfolio prioritization and resource allocation decisions across the organization
• Establish scalable operating models, business rhythms, and performance tracking systems that enhance organizational effectiveness
• Collaborate cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations teams to deliver merchant outcomes and business results
• Identify trends and insights from platform partnerships and market dynamics to inform broader commercial strategy
• Navigate complex business challenges by balancing partner needs, operational realities, and Affirm's strategic priorities

Requirements

• Experience leading and building high-performing teams in a commercial or account management capacity
• Demonstrated track record managing large, complex partnerships or customer portfolios
• Experience developing and executing go-to-market strategy in B2B environments
• Experience with cross-functional collaboration across multiple departments (Sales, Product, Operations, Analytics, Finance)
• Background in payments, fintech, merchant services, or e-commerce preferred

Benefits

• Remote work location (US-based)