Operations Enablement Manager

Affirm is seeking an Operations Enablement Manager to lead strategy and execution across the company's servicing operations. You will manage a team responsible for cross-functional programs tied to operational readiness, compliance, and scaling—partnering with Product, Engineering, Operations, and Compliance to translate strategic priorities into action in a regulated, fast-moving environment.

Responsibilities

• Lead and manage a team delivering complex, cross-functional programs and initiatives aligned with servicing strategy, OKRs, and business priorities
• Develop program roadmaps and execution plans, tracking progress against KPIs, timelines, budgets, dependencies, and risks
• Collaborate with senior leaders and cross-functional partners across Product, Engineering, and Operations to align priorities and deliver measurable business outcomes
• Establish stakeholder engagement and governance practices, delivering clear communication and escalation protocols
• Drive operational readiness by ensuring people, processes, and enablement systems evolve in alignment with servicing strategy across multiple domains and programs
• Own quality, training, and program management to support scaled, compliant operations
• Resolve operational issues quickly and identify efficiency improvements as the business scales
• Define and execute strategies that enable servicing operations to deliver exceptional outcomes for customers and merchants while maintaining high standards and reducing risk

Requirements

• Proven experience leading and managing teams in complex, cross-functional environments
• Demonstrated expertise in program management, strategy development, and execution in regulated industries
• Experience driving operational readiness, compliance, and scalability across multiple business domains
• Strong data-driven decision-making capability and proficiency with KPI tracking and performance analysis
• Experience partnering with Product, Engineering, and Operations teams on integrated initiatives
• Track record of delivering measurable business impact and outcomes at scale

Benefits

• Remote work (US-based)