Operations Enablement Manager

Affirm is hiring an Operations Enablement Manager to lead strategy and execution across the Operations organization in a remote capacity based in Canada. You will manage a team responsible for cross-functional initiatives that enable scalable, compliant servicing operations. This role bridges strategy and hands-on execution, requiring close collaboration with Product, Engineering, Operations, Compliance, and vendor partners to ensure readiness for business and regulatory change.

Responsibilities

• Lead and manage a team delivering complex, cross-functional programs and initiatives aligned with servicing strategy, OKRs, and business priorities
• Develop program roadmaps and execution plans, tracking progress against KPIs, timelines, budgets, dependencies, and risks
• Collaborate with senior leaders and cross-functional partners across Product, Engineering, and Operations to align priorities and deliver measurable business outcomes
• Establish stakeholder engagement and governance practices, communicating progress and decisions clearly to internal and external partners
• Define and execute operational readiness strategies, ensuring people, processes, and enablement systems evolve with servicing strategy across multiple domains and programs
• Drive adoption of new capabilities and operational changes through people leadership and disciplined delivery
• Own team-level strategy and hold clear accountability for execution, measurable business impact, and timeline management across dependencies

Requirements

• Proven experience managing teams in fast-paced, regulated environments
• Demonstrated success leading cross-functional programs and delivering measurable business outcomes
• Experience with program management, operational strategy, or business operations at scale
• Strong analytical and data-driven decision-making capabilities
• Experience managing complex stakeholder relationships and governance structures

Benefits

• Remote position based in Canada