Client Success Lead

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

About the Revenue team

The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.

About the Role

Affirm is building the next generation of honest, transparent financial products—and partnering with leading merchants globally to drive responsible growth. In this role, you’ll have meaningful ownership, high visibility, and the opportunity to shape how Affirm scales internationally through our most strategic relationships in Canada.

We are looking for a strategic, experienced Client Success Lead to manage a portfolio of our enterprise and longtail accounts in Canada. As part of the Client Success team, you will partner with retail merchants to align program direction, build internal advocacy for Affirm, and drive product adoption. You will achieve key success metrics by understanding merchant priorities, influencing senior stakeholders, and orchestrating cross-functional teams.

This position is a high-profile, merchant-facing role requiring outstanding relationship management, executive presence, and program management skills to guide merchants successfully from launch to operationalization and accelerated growth.

What You’ll Do

• Lead and manage a portfolio of Enterprise and SMB merchant accounts to develop long-term business relationships and ensure attainment to growth goals

• Define and drive the strategic vision for the portfolio—aligning joint priorities to Affirm’s broader goals, influencing senior stakeholders on both sides, building scaled management frameworks

• Develop sophisticated account plans - build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions

• Lead commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities.

• Analyze partner performance and recommend programs to increase adoption, improve performance, and expand into new use cases.

• Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results.

• Manage customer health to ensure strong satisf