Lead, Technical Account Management (SMB Merchants)

Affirm is seeking a Lead for Technical Account Management to oversee a team of Technical Account Managers supporting small-to-medium-sized merchants. This remote US position will direct TAMs responsible for the technical success of SMB merchants post-sale, guiding them through integration, expansion, and optimization across Affirm's product suite. You will work cross-functionally with Client Success, Product Management, Operations, and Merchant Care teams.

Responsibilities

• Coach, mentor, and develop a team of Technical Account Managers supporting SMB merchants
• Establish and track team OKRs and goals, creating proactive action plans to meet targets
• Forecast TAM demand and lead recruitment efforts
• Evaluate new hires on technical capabilities and handle escalations from your team
• Provide technical guidance to TAMs on integration solutions, troubleshooting, and optimization opportunities
• Serve as a technical expert and trusted advisor to customers
• Advocate internally for merchant priorities and ensure cross-functional alignment on key business objectives
• Work with Client Success to enable merchants to grow, reduce time-to-market, and maximize adoption of Affirm's product offerings

Requirements

• At least five years in B2B customer-facing technical roles
• At least three years as a people manager
• Strong technical background in web development technologies and REST APIs
• Bachelor's degree in computer science, engineering, or related field, or equivalent professional engineering experience
• Experience with e-commerce or retail merchant solutions (preferred)

Benefits

• Remote US position
• Pay Grade L, Equity Grade 6