Assistant Manager, Bank Partnerships

The Partner Operations team is a key division within Marqeta's broader Go-To-Market Organisation, with two essential functions. The bank and network partnership teams drive global strategies to enhance our core technology and capabilities across credit, debit, prepaid card, and money movement offerings. Meanwhile, the solution design and delivery teams guide and support our customers in launching tailored, best-in-class solutions to meet their business needs.

We are seeking a highly organized and detail-oriented Assistant Manager to perform critical job functions and provide operational support to the Bank Partnerships team. The Assistant Manager will work with and support the primary bank relationship manager performing a variety of tasks and workstreams that maintain and grow our overall bank relationships. Some of the key tasks include processing and tracking Program Change Requests (PCRs), submitting and tracking collateral material for review and coordinating audit materials and information requests for compliance. By efficiently handling operational duties, this role enables senior team members to focus on strategic elements of bank relationship management, complex negotiations, and driving long-term growth. This position is focused on reliable execution and operational efficiency across all partnership support activities.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

This position is not for an existing vacancy.

The Impact You’ll Have

• Operational Execution & Administration
• Validate Bank Partner Invoices against internal data sources.
• Coordinate and submit Program Change Requests (PCRs) to the Bank for review and approval. Track PCRs for conformance to Bank service level agreements (SLAs).
• Manage and prioritize collateral materials for Bank review and approval.
• Track activities related to Bank program management and perform analysis on trends.
• Maintain accurate documentation and logs related to partner engagements, audits, and regulatory obligations.
• Oversee program wind down cases and manage associated administrative processes.
• Update and maintain document repositories, ensuring easy access and version control for the team.
• Relationship and Project Support
• Serves as day-to-day contact for administrative inquiries from banking partners.
• Participates in resolving operational issues by gathering context and coordinating with internal stakeholders.
• Provides data and reporting to enhance overall bank performance and relationship status
• Supports strategic initiatives led by the primary Bank relationship managers.
• Process Impr