Associate Account Manager (Core)

Marqeta is a leader in the fintech space, redefining what is possible within financial services and sitting at the vanguard of embedded finance. We're growing fast and that means building a team that can grow with us.

The Associate Account Manager role is designed for someone who is eager to build deep expertise in payments, customer success, and account management. You will own day-to-day operational success for a portfolio of Marqeta customers, companies that deserve excellent support and a reliable point of contact, while also playing a critical role in building the operational foundation that helps our broader Account Management team scale.

This is a role for someone who takes pride in keeping things running smoothly, communicates with clarity and professionalism, and wants to grow into a strategic Account Manager over time. If you're curious about fintech, detail-oriented, and excited by the idea of becoming an expert in a complex and fast-moving industry, we'd love to talk.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

This position is not for an existing vacancy.

The Impact You'll Have

This role has two equally important dimensions:

Customer Portfolio Management (~50%)

• Serve as the primary point of contact for a portfolio of customers in Marqeta's Core Segment.
• Manage day-to-day operational needs: support tickets, program inquiries, configuration questions, and status updates.
• Ensure customer programs are running smoothly and that issues are resolved quickly and professionally.
• Build relationships with customer contacts and act as a trusted, reliable resource they can count on.
• Identify patterns or recurring needs that signal an opportunity to improve the customer experience.
• Escalate complex issues to the appropriate internal teams and see them through to resolution.
• Perform in-depth analysis to identify macro, business, technology, and pipeline trends for key customers.
• Support day-to-day customer management processes.

Operations, Process & AM Team Support (~50%)

• Document and improve operational processes that support the broader Account Management team leading and work with Revenue Operations.
• Create, maintain, and standardize templates, playbooks, and reference materials used across the team.
• Support senior Account Managers with preparation of customer-facing materials; QBRs, executive briefing decks, reporting, and account summaries.
• Perform data analysis and reporting to surface customer trends, program health metrics, and portfolio insights.
• Partner with cross-functional teams (Pr