Engineer 3 - GTM Tech

The CRM Technologies team is responsible for building, scaling, and operating Salesforce-based solutions that power MongoDB’s customer lifecycle from lead management and sales execution to renewals, reporting, and downstream operational workflows.

The team partners closely with Sales Operations, Marketing, Revenue Operations, Finance, Customer Success, and Engineering to deliver secure, scalable, and reliable Salesforce solutions. With strong expertise in Salesforce development, automation, integrations, and platform operations, the team continuously evolves the CRM ecosystem to meet changing business needs.

Role Overview

We are looking for a Salesforce Engineer III to design, build, and support core Salesforce capabilities that enable MongoDB’s global go-to-market and operational teams. This is a senior individual contributor role with clear ownership from requirements through production delivery.

You will translate business requirements into high-quality technical solutions using a combination of declarative configuration and custom development. This role is hands-on and delivery-focused, requiring strong technical judgment, attention to platform best practices, and the ability to work effectively across multiple business domains.

As an Engineer III, you will also influence engineering standards, improve system performance and reliability, and contribute to shared frameworks and best practices within the Business Systems engineering organization.

What You’ll Do

• Design, build, and support Salesforce solutions across sales, marketing, revenue, customer, and operational workflows
• Implement and enhance Salesforce functionality using standard configuration, Flows, Apex, Lightning Web Components, and platform automation
• Partner with business stakeholders to understand requirements, identify gaps, and deliver scalable, maintainable solutions
• Develop and maintain integrations between Salesforce and external systems such as Marketo, ERP, billing, marketing, support, or analytics platforms
• Participate in technical design, backlog grooming, sprint planning, testing, code reviews, and production deployments
• Troubleshoot and resolve issues related to automation, data integrity, integrations, and system performance
• Contribute to documentation, UAT support, regression testing, and user enablement to improve adoption and platform reliability
• Ensure solutions adhere to Salesforce security, data governance, and platform best practices
• Leverage AI-powered engineering tools (e.g., Cursor, Claude Code, Agentforce, GitHub Copilot) to improve productivity, analysis, troubleshooting, and documentation—using sound judgment around security and accuracy

Responsibilities

• Technical Delivery: Translate complex business requirements into scalable Salesforce solutions using declarative configuration and custom devel