AV & Events Engineer

Asana is looking for an experienced Audio Visual Engineer to join our IT Team and help manage AV and event operations across our worldwide offices. Based in our Warsaw office, you will primarily support our conference rooms throughout the EMEA region and oversee team/regional AV events. This role will be focused on keeping 100+ Zoom Rooms throughout Europe and APAC fully operational, while being available to assist in customer-facing events, Team All Hands, Regional syncs, and traveling for senior leadership AV needs.

You ask questions and confidently admit when you don't have all the answers. You enjoy collaborating with others rather than working in isolation, but can work independently when necessary. While you are precise and detail-oriented, you can also think creatively and push boundaries when necessary. In addition to your proven success, you have a passion for technology and share our belief that hard work and fun are equally important.

This role is based in our Warsaw office with an office-centric schedule. The current expectation is to be in the office 5 days a week for this position. Many Asana employees have the option of 1 or 2 work-from-home days a week, but these are critical times for testing, maintenance, and repairs. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What you’ll achieve

• Collaborate with stakeholders to ensure specific needs for event technology.
• Perform daily checks of conference rooms and presentation spaces to ensure full functionality.
• Operate a wide range of A/V equipment ( Zoom, Crestron, QSYS, Logitech, Neat)
• Plan and support events ranging from 300+ person internal/external events to small team meetings.
• Edit videos using Adobe Creative Suite and assist in maintaining a living video library.
• Troubleshoot A/V and network-related issues affecting event setups and performance.
• Maintain detailed technical documentation, including runbooks and troubleshooting guides.
• Develop on-the-fly solutions for events, train end users for DIY events and act as an escalation point for all video conferencing IT support tickets in the EMEA region..

About you

• 5+ years of experience servicing Video Conferencing rooms and/or L2/L3 IT Support for A/V
• Experience in corporate live events, conference center operations, or hotel A/V support a plus
• Proven ability to manage multiple projects under tight deadlines in a fast-paced environment.
• Strong problem-solving skills with the ability to develop creative solutions.
• Flexible schedule to support occasional night/weekend maintenance or traveling to other offices for support.
• Proficiency with event production and conferencing technology (Yamaha, Tricaster, Blackmagic ATEM, Neat, Logitech, Poly, Crestron, Zoom Rooms).<