Quality Specialist, Hosting

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Airbnb ACC Enterprise Ops team is a dynamic business unit dedicated to delivering safe, quality stays and exceptional experiences for travelers worldwide. It helps increase supply effectiveness, utilization, and impact using people-powered operations.

The Difference You Will Make:

As a Quality Operations Specialist, you are the operational backbone of the Services supply quality program — ensuring every Service that goes live on Airbnb meets Airbnb's standards of safety, design, and trust. You operate as the subject matter expert (SME) for your functional area with full autonomy, own quality assurance across the team, drive process improvements, and mentor L4/L5 colleagues. You represent the team in cross-functional conversations and are the primary operational point of contact for senior stakeholders.

A Typical Day:

As a key member of the Operations team, you will apply deep domain expertise across a range of workflows — from reviewing Service submissions to driving cross-functional process improvements. This role demands full ownership, consistent delivery against performance metrics, and the ability to lead and develop the team around you.

• Review onboarding funnels for incoming Services and evaluate their readiness for listing on Airbnb, ensuring all policy, design, and regulatory requirements are met.
• Manage daily queue prioritization and work allocation; ensure the team delivers against production goals with minimal supervision.
• Serve as SME — resolve escalations and complex edge cases; guide the team on policy interpretation and ambiguous decisions.
• Mentor and guide L4/L5 specialists; lead onboarding, training, and knowledge-transfer sessions including for partner sites.
• Own daily, weekly, and monthly reporting; surface operational trends and insights to leadership; flag risks before they become escalations.
• Represent the team in cross-functional meetings with Product, Policy, Legal, or Data teams.
• Ident