Manager, Personalized Support

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day

As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as Twilio’s next Manager, Personalized Support.

About the job

The Personalized Support team is the team of TAMs & Personalized Support Engineers who help our top customers and are key part of our Twilio’s Global Support organization

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience

We only win when our employees succeed and were dedicated to helping you develop your strengths We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Responsibilities

In this role, you’ll

Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for our strategic customers The team’s role is to assist customers to resolve complex technical problems, deliver proactive guidance to provide added value through the use of Twilio technologies and be the champion for the customer within Twilio

As the Technical Support Manager of the Personalized Support team you will be their c