Technical Account Manager

About Us

At Cloudflare, we are on a mission to help build a better Internet Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies

Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request

As a result, they see significant improvement in performance and a decrease in spam and other attacks Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools.

Our culture

is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up

If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Job Location: Washington DC About the department The Customer Support Team resolves complex issues and answers technical inquiries across various channels, supporting users from individual bloggers to global enterprises

At Cloudflare, Technical Account Managers (TAMs) provide high-level support, ensuring a seamless customer experience As the eyes and ears of the company, TAMs relay customer feedback to drive service improvements and future product development.

What youll do The Technical Account Manager (TAM) owns the post-contract support experience for Cloudflare’s top Enterprise customers, ensuring smooth operations and resolving technical challenges

As the primary technical contact, the TAM manages support interactions, escalations, and proactively advocates for customer needs Collaborating with Customer Success and Account teams, they provide recommendations aligned with customer roadmaps and technical requirements.

Success in this role requires strong customer service, leadership, and problem-solving skills, along with a solid understanding of Layer 3 and 4 networking. TAMs specializing in Network Services work closely with customers to optimize their Cloudflare configurations and address key support