Senior Analytics Engineer

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio

Join the team as Twilio’s next Sr. Analytics Engineer, R&D.

About the job

This position is needed to advance the consistency & quality of our R&D analytics data layer and accelerate the development velocity of analysts. Our Data Science and Analytics team seeks to empower R&D to make data-backed decisions that accelerate innovation and improve product performance. You will work closely within our team and across Product & Engineering to design and maintain a robust analytics data layer that enables trusted reporting on R&D metrics.

Responsibilities

In this role, you’ll:

• Design and implement a formal analytics data layer using AWS Glue, Athena / Presto, and LookML
• Collaborate within the Data Science & Analytics team and across Product & Engineering to define, document, and maintain alignment on metric definition and data lineage
• Develop and maintain automated data reconciliation and quality checks to proactively identify and resolve discrepancies, ensuring accuracy and consistency of critical reports and dashboards
• Lead investigations into complex data anomalies, conduct root cause analysis, and communicate findings and solu