Global Law Enforcement Operations Enablement Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

• The Global Safety & Risk Management (GSRM) organization protects Airbnb's global community through proactive risk management, investigations, and real-time response to critical safety incidents. GSRM's 24/7 operations span the Global Threat Assessment Program (GTAP), Law Enforcement Operations (LEOps), Global Investigations (GI), and Insider Threat Investigations (ITI),

The Difference You Will Make:

• As the Enablement Manager for LEOps you will directly support the teams that deliver Airbnb’s response to criminality and serious safety threats to our users and communities.
• Law Enforcement Response Team: This team owns Airbnb’s response to lawful requests for user data from police, courts, and authorised government agencies. The Enablement Manager is responsible for ensuring that the team can process requests accurately, on time, and in line with Airbnb's policies and applicable privacy laws. Given Airbnb operates worldwide, this requires deep knowledge of how data privacy laws vary by country and how they affect what can and can't be shared with authorities.
• Global Threat Assessment Program: GTAP is Airbnb's internal team responsible for assessing and responding to serious safety concerns during ongoing bookings. Serious incidents are primarily escalated to GTAP by Customer Support and LERT. The team's job is to rapidly research the nature of each incident, assess the threat posed to our users and the wider community and provide advice on rapid mitigation. Threat assessments and mitigation advice are used to inform cross-functional decisions and actions to rapidly resolve incidents safely and responsibly. The Enablement Manager is responsible for ensuring that the team have the best tools, processes and training and that the global director has the best visibility and insights to ensure consistent high quality outcomes.

A Typical Day:

You will work with the global director, regional operations managers and partners in Risk Manageme