Relationship Account Manager

The Relationship Account Management (RAM) team is focused on driving long-term partnerships with MongoDB’s mature customers, creating expansion & evangelism in the process. This team was established ~2 years ago and continues to grow and scale with our expansion to APAC. We are looking for someone who can thrive with a high level of ambiguity and change while maintaining a customer centric approach at scale for our customers across Asia Pacific.

Individuals within RAM org have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success. In this role you will act as the primary point of contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio. As a RAM you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between.

We are looking to speak to candidates who are based in Singapore (without visa sponsorship) for our hybrid working model. This is not a remote role.

Experience

2+ years of quota- carrying Account Management or New Business sales experience; SaaS or technology background; demonstrated ability and interest in managing client relationships end-to-end; has held responsibility for clients with complex use cases and multiple stakeholders across renewal, upsell and expansion into new business units; excels at juggling competing priorities while executing on targets and KPIs

Our ideal candidate will have

• 5+ years of professional experience, including 2+ years in a quota-carrying Sales or Account Management role with direct revenue responsibility
• Proven success managing customer relationships across renewals, upsell, and cross-sell motions
• Experience working with enterprise or commercial customers with multiple stakeholders
• Strong track record of consistently achieving or exceeding sales targets
• Excellent communication and presentation skills, with the ability to engage both technical and executive audiences
• Ability to prioritize effectively and manage multiple opportunities in a fast-paced environment
• Analytical mindset with experience using data to identify customer risk and growth opportunities
• Collaborative approach with a passion for working across cross-functional teams
• Curiosity for technology and willingness to learn MongoDB and modern cloud technologies

Nice to Have

• Experience with databases, cloud platforms, infrastructure, or developer technologies
• Experience selling SaaS or enterprise software
• Proficiency in one or more additional APAC languages (e.g., Mandarin, Japanese, Korean, Vietnamese or Thai) is highly desirable

On a given day in this role you will

• Work as a strategic advisor to the cust