Platform Operations Specialist

About Gusto

At Gusto, were on a mission to grow the small business economy We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers

With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy .

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role

This is a senior, project-driven role Where our analysts run and improve the day-to-day, you will build what comes next: standing up new reconciliation and control infrastructure, leading audit remediation, and scaling our operations to new products and entities

You will own cross-functional projects end to end, partner deeply with Engineering, Product, Accounting, and Finance to design and implement new systems and controls, and act as a subject-matter expert the team relies on to frame hard problems and drive them to resolution with minimal oversight

You will also raise the team around you: mentoring analysts, building the reusable AI workflows others adopt, and setting the standard for how the work gets done.

If you want to build durable financial infrastructure in a regulated, high-stakes environment, and lead the projects that let Gusto operate at scale, this is the seat.

About the Team

Payments are at the core of Gustos business, and the Platform Operations team is the foundation of financial trust behind them We safeguard customer funds and keep financial operations accurate, transparent, and scalable, sitting as the connective tissue between Engineering and Accounting/Finance

That means reconciling money movement, detecting and investigating losses, resolving exceptions as they come up, and continuously improving the processes and tooling that let us do all of it at scale.

Here’s what you’ll do day-to-day

Design, stand up, and scale new reconciliation and control infrastructure across products and entities, including transaction categorization and the controls that support them.

• Lead audit remediation workstreams, partnering with external auditors and int