Platform Operations Analyst

About Gusto

At Gusto, were on a mission to grow the small business economy We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers

With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy .

AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About the Role

This is a hands-on operations role focused on running and sharpening the day to day operation You will own the day-to-day execution of reconciliation and loss detection, resolve the issues that surface across both, and, just as importantly, make the work better every quarter by improving the process and automating the manual parts

You wont just run the machine; youll use AI and data tooling to reshape how the machine runs Over time youll build an end-to-end understanding of how money flows through the Gusto product, from a transaction all the way to the financials.

If you want a seat where operational excellence, a builders instinct for process, and genuine curiosity about how money moves all matter, this is it.

About the Team

Payments are at the core of Gustos business, and the Platform Operations team is the foundation of financial trust behind them We safeguard customer funds and keep financial operations accurate, transparent, and scalable, sitting as the connective tissue between Engineering and Accounting/Finance

That means reconciling money movement, detecting and investigating losses, resolving exceptions as they come up, and continuously improving the processes and tooling that let us do all of it at scale.

Here’s what you’ll do day-to-day

Own reconciliation execution and exceptions research across customer cash and money movement, validating the accuracy of Gustos financial data with internal and external partners.

• Monitor transactions to detect discrepancies, anomalies, and potential losses; investigate promptly and drive issues to resolution. Identify, escalate, track, and close individual payment related issues acros