Technical Support Engineer 2

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day

As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as our next Technical Support Engineer 2 (Email Infra) - EMEA.

About the job

This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs

This role reports to a Manager, Technical Support and will be based in our India office This position requires working in a shift The current shift timings for shift based roles supporting our EMEA customers is 12pm-9pm IST or 1pm-10pm IST

This position also includes rostering Rosters will be of a 5 day work week, and could include one or both weekend days. ( Mon-Fri , Tue-Sat or Sun-Thu ).

Responsibilities

In this role, you’ll

Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. Be ready to assist our customers when they need us. This position may requir