Technical Account Manager

About Us

At Cloudflare, we are on a mission to help build a better Internet Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies

Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request

As a result, they see significant improvement in performance and a decrease in spam and other attacks Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools.

Our culture

is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up

If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Job Location: Sydney About the Department The Technical Account Team plays a crucial role in ensuring a seamless experience for Cloudflare users, ranging from individual developers to Fortune 500 enterprises

By providing expert technical guidance, proactive support, and complex issue resolution across multiple channels, the team enhances customer satisfaction, strengthens customer trust, and drives product improvement.

At Cloudflare, Technical Account Managers serve as trusted advisors to our top Enterprise customers TAMs deliver high-touch technical guidance, customer advocacy, and operational support across the customer lifecycle

Acting as the eyes and ears of the company, TAMs capture valuable customer insights and work closely with internal teams to influence service enhancements and future product development.

What Youll Do As a Technical Account Manager, you will own the post-sales technical support experience for Cloudflare’s largest Enterprise customers You will serve as the primary technical point of contact for assigned customers, helping them operate Cloudflare solutions successfully, resolve complex issues, and continuously improve the security, reliability, and performance of their environments.

You will act as an architectural governance partner, continuo