Market Coordinator

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Airbnb Hotels organization, which includes HotelTonight, is a fun, entrepreneurial, start-up team where you can have outsized impact. Simplicity is at the core of our products. We pride ourselves on delivering the smoothest and most intuitive hotel booking experience. For hotels, we make it easy to drive incremental bookings so they can focus on the craft of hosting. We aspire to facilitate hotel discovery and serendipity at scale, benefitting guests and hotel partners.

The Difference You will Make:

As a Market Coordinator, your role will entail ensuring the health and expansion of our supply in Europe and providing support to your regional team in executing projects and providing partner support. This will involve reactive account management of hotels and assisting the Market Managers in onboarding and optimizing the accounts. Aside from escalations and support to Tier 1 and 2 partners, this candidate will also be expected to deploy scale tactics and reactive management of Tier 3 accounts. This position is ideal for candidates who can juggle multiple projects and priorities while fostering collaboration with other teams.

Additionally, we’re looking for someone with a deep understanding of Airbnb's mission and values, who can think outside of the box but always puts the team first.

This role is based in Berlin (hybrid, 2 days a week in the office), and is not eligible for relocation support.

A Typical Day:

• Build, manage and expand partner relationships in Tier 3 markets as well as providing white-glove support to our Tier 1 accounts with anything from content updates to trouble-shooting
• Assist the Market Managers in onboarding Hotel Partners on Airbnb
• Process the KYC with hotels partners
• Respond to hotel inquiries and provide timely, high-quality support to improve their experience of onboarding on the platform.
• Implement strategies to effectively manage and optimize the long tail of thousands of Hotels in your