Senior Customer Success Manager

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day

As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding Your career at Twilio is in your hands.

.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

.

See yourself at Twilio

Join the team as our next Senior Customer Success Manager on Twilio’s Segment team.

About the job

The Customer Success Management team at Twilio is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with professional services, sales and support

The team manages the customer relationship, coordinates internally within Twilio, drives product adoption and guides the customer to take full advantage of our ecosystem

Fundamentally, the CSM team ensures customers derive value from our platform, and ultimately renew and grow their relationships with us.

As a Senior Customer Success Manager, Key accounts you will be at the forefront of driving customer satisfaction for our largest customers by developing tailored strategies that align with both customer goals and company objectives

Your work will directly impact customer retention and growth, as you will solve complex challenges, influence strategic decisions and advocate for customer needs across executive stakeholders

We are looking for CSMs who are passionate about first party data and how it can transform organizations As a CSM, you will have the opportunity to help some of the world’s most influential companies solve their toughest