Technical Solutions Specialist (Japan)

Role Description

As a Technical Solutions Specialist based in Japan, you will serve as a trusted technical advisor to Dropbox customers, partners, and our Direct Sales and Channel teams across Japan and Korea.

You will independently lead technical discovery, solution design, product demonstrations, integration and security discussions, pilots, and proofs of concept across both markets. You will help customers understand how Dropbox can enable secure collaboration, AI-powered workflows, and broader workplace transformation.

Working closely with Sales, Channel, Customer Success, Product, and Engineering, you will translate complex technical requirements into clear business outcomes, support strategic opportunities from early discovery through post-sales handoff, and strengthen the technical capabilities of our partner ecosystem.

Responsibilities

• Partner with the Direct Sales and Channel teams to understand customer requirements and design secure, scalable solutions across Dropbox products, add-ons, and third-party integrations.
• Lead technical discovery sessions, product demonstrations, architecture workshops, security reviews, pilots, and proofs of concept.
• Advise customers and partners on APIs, integrations, migration strategies, deployment approaches, and the ongoing management and security of Dropbox solutions.
• Build trusted technical relationships with stakeholders across IT, Security, Engineering, Operations, business leadership, and executive teams, confidently addressing technical objections and risk considerations.
• Translate technical capabilities into clear business value and develop tailored workflows and solutions that support measurable customer outcomes.
• Enable Sales teams, Customer Success teams, service delivery partners, and channel partners through technical training, demonstrations, and reusable content, while ensuring a smooth transition from pre-sales to post-sales.
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