Associate TSE I

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.

Why MongoDB is a fantastic place to work and build your career

• Be a part of the company that’s reinventing the database, focused on innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with talented people around the globe
• Learn, contribute, and make an impact on the product and community

Cool things you’ll do

Our Cloud Associate TSE 1’s form the front line of our cloud support team, directly responding to questions from our customers on areas such as connectivity, the availability of the Atlas service and questions about the UI or platform features. You will also be working with our engineering teams to escalate more complex customer problems. It's crucial that you ensure that questions are answered quickly and accurately and that our customers get the help they need, regardless of who provides the answers in the end. Our team combines their MongoDB expertise with passion, initiative, teamwork and a great sense of humour to help our customers to be successful with MongoDB around the globe.

If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.

Responsibilities

Associate TSE 1’s will be successful in this role when they can execute the following strategic tasks/responsibilities

• Customer Service: Provide an unparalleled customer experience
• Investigate customer’s technical issues to find solutions, discover and report bugs
• Review and test new features before they are publicly available

Following the successful completion of the probationary period, the candidate ​may be required to work a Tuesday-to-Saturday schedule, with Sundays and Mondays designated as weekly days off.

What we’re looking for

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. You’ll need excellent communication skills, both written and verbal, and be knowledgeable about a wide range of internet technologies. You should also have

• General knowledge of operating systems
• Hands-on networking experience
• Fundamental computing concepts
• Either technical or non-technical customer service experience

Bonus points

In order to hit the ground running it would be advantageous if you had experience in any of the following areas

• Databases and administration (relational or non-relational)
• Automation tooling and APIs

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, ena