Renewals Manager - French Speaker

MongoDB is looking for a driven, results-oriented, and experienced Renewal Manager (Senior IC) to join our Renewals Team in the EMEA region. In this role, you will play a key part in delivering a world-class renewal experience for our customers across the French markets, while driving strong retention outcomes for MongoDB’s business.

Success in this role requires exceptional communication and interpersonal skills, operational excellence, advanced deal formulation and negotiation experience, and the ability to build solid relationships with internal stakeholders. We are looking for a senior professional who thrives in a fast-paced, ever-changing environment and who is motivated by the opportunity to have a major impact on their team, customers, and MongoDB's business.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

What You Will Be Doing

As a Renewal Manager at MongoDB, you will be responsible for managing the commercial renewal process for our Enterprise Growth customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our Sales and Customer Success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory.

Renewal Management

• Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive high retention outcomes and maximize Renewal Rates
• Work strategically on upcoming renewals, engaging with customers 120 days in advance to secure timely, predictable renewals
• Prepare complex renewal quotes and contracts, ensuring accuracy and strict compliance with company policies

Customer Engagement & Services Attachment

• Build and maintain strong relationships with key customer stakeholders to understand their consumption patterns, business needs, and challenges
• Act as a trusted commercial advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB, including the strategic integration of Professional Services

Data Analysis & Forecasting

• Utilize data and reporting tools to track renewal performance, accurately forecast risk and revenue, and proactively identify at-risk accounts. Knowledge of Tableau and Salesforce are a plus!
• Provide regular, detailed updates to the EMEA management team on renewal status, forecasts, and key performance metrics

Cross-functional Collaboration

• Work closely with Sales, Customer Success, Legal, and Finance to ensure a highly coordinated, frictionless approach to renewals and expansions

We're Looking for Someone With:

• Experience: 5+ years of customer-facing sales, account mana