Senior Software Engineer, Agent Core Products

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe

Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

Community Support Engineering (CS Eng) is responsible for the world-class technology, architecture, and solutions that power Airbnb’s global community support operations

The products and solutions we build support our customers, front line agents, and business process operations teams They are a key driver of enabling Airbnb’s core business

As a member of CS Eng, you will have an opportunity to impact every person who travels or hosts on Airbnb.

Under CS Eng, the Agent Core Products team has an opportunity for a Senior Engineer to help drive our initiatives. The team builds the core software that empowers our global support agents. The work has a direct impact on agent experience and impacts the quality of service we provide to our guests and hosts.

The Difference You Will Make

We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work As a Senior Software Engineer, you will work in a team of talented and diverse software engineers to build solutions that improve the agent experience

You will play a significant role in shaping the technical vision and then delivering a solution that is flexible, efficient and scales with the needs of the business

Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb.

We are a high-impact team focused on driving double-digit percentage improvements across our key metrics through various strategic projects. We continuously advance the quality and efficiency of our product, empowering customer support specialists to deliver the highest standard of service to the guests and hosts we serve.

A Typical Day

Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features Drive, lead, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch

You’ll be reviewing code and design docs, giving fe